ConnectPath Release Notes, August 2024

Breaking Changes

Major Features

Supporting Features

Add a feature in which the new activity search provides attribute keys/values mapped to columns

HAR-3481 A feature has been added in which new the activity search provides results with the attribute keys/values mapped to columns. Columns are dynamically generated based on result set. —-

Add a feature in which users may log into ConnectPath using the Chrome Mobile browser from an IOS Device

HAR-4313 A feature has been added in which users may log into ConnectPath using the Chrome Mobile browser from an IOS Device. This is considered an alpha —-

Add a feature intended to address Bedrock Model Deprecation

HAR-7529 A feature has been added in which Bedrock Model Deprecation has been addressed. Alternative region-model pairs will be used as defaults instead. Customers may still opt to override based on their specific requirements. —-

Add a feature where attributes may be used as queue hints to trigger the disposition modal when a standard queue is not present, such as outbound contacts directed to a specific agent

HAR-7051 CS0018953 HAR-7264 A feature has been added in which attributes may be used as queue hints to trigger the disposition modal when a standard queue is not present, such as outbound contacts directed to a specific agent. —-

Add a feature where certain contact attributes can be suppressed on the accept/decline model

HAR-7656 CS0020070 A feature has been added in which certain contact attributes can be suppressed on the accept/decline model. —-

Add a feature where login to ConnectPath has been improved by parallelizing requests

HAR-7013 A feature has been added in which the login time for ConnectPath has been reduced by parallelizing requests. —-

Add a feature where tasks may be transferred to another agent or queue via a quick connect

HAR-4083 CS0019442 HAR-8166 CS0019442 HAR-8362 HAR-8454 HAR-8545 HAR-8801 CS0019442 A feature has been added in which tasks may be transferred to another agent or queue via a quick connect. —-

Add a feature where the sender E-Mail address may be changed when responding to a customer E-Mail

HAR-7668 CS0020170 HAR-8215 CS0020170 HAR-8547 A feature has been added in which the sender E-Mail address may be changed when responding to a customer E-Mail.

Defects

Correct a behavior (sporadic) where dispositions may not be presented when a Chat is ended

HAR-7263 A defect has been corrected where dispositions may not be presented when a Chat is ended. —-

HAR-7127 A defect has been corrected where clicking the link to the Pinpoint instructions results in a 404 error. —-

HAR-8468 CS0022042 A defect has been corrected where a scrollbar incorrectly appears when accessing the custom links menu in ConnectPath, making it difficult to access the custom links. —-

Correct a behavior where agent state time reporting in the new historical reports does not match Connect

HAR-8061 CS0011792 A defect has been corrected where agent state time reporting in the new historical reports does not match Connect. —-

Correct a behavior where an activity cannot be answered

HAR-8385 HAR-8631 CS0022087 HAR-8700 A defect has been corrected where an activity cannot be answered. —-

Correct a behavior where an instance administrator may not be able to manage ad-hoc closures

HAR-8297 CS0021264 A defect has been corrected where an instance administrator may not be able to manage ad-hoc closures. —-

HAR-7843 A defect has been corrected where an instance administrator may not be able to use either activity search. —-

Correct a behavior where certain elements are not displayed clearly when dark mode is in use

HAR-3927 HAR-4191 HAR-4194 HAR-8314 A defect has been corrected where certain elements are not displayed clearly when dark mode is in use. —-

Correct a behavior where default security profiles may be deleted, resulting in the inability for users to log into ConnectPath

HAR-7676 A defect has been corrected where default security profiles may be deleted, resulting in the inability for users to log into ConnectPath. —-

Correct a behavior where due to an issue with an Amazon Connect library a memory leak condition may be presented when using Q (formerly Wisdom)

HAR-6558 A defect has been corrected where, due to an issue with an Amazon Connect library, a memory leak condition may be presented when using Q (formerly Wisdom). —-

Correct a behavior where ingestion of data from the Connect instance may require more than 1 attempt, depending on the payload size

HAR-8098 HAR-8620 A defect has been corrected where ingestion of data from the Connect instance may require more than 1 attempt, depending on the payload size. Additional fixes are targeted in 1.12. —-

Correct a behavior where instance offboarding may hang

HAR-3264 A defect has been corrected where instance offboarding may hang, requiring manual intervention. —-

Correct a behavior where other tabs in the Engage page are removed when a search is performed in Q (Wisdom)

HAR-8556 CS0019109 A defect has been corrected where other tabs in the Engage page are removed when a search is performed in Q (Wisdom). —-

Correct a behavior where predefined scripts may not have the contact attributes passed to them

HAR-8804 A defect has been corrected where predefined scripts may not have the contact attributes passed to them. —-

Correct a behavior where the legacy report export columns are shifted and/or inconsistent data types are applied

HAR-8549 CS0021918 CS0022037 A defect has been corrected where the legacy report export columns are shifted and/or inconsistent data types are applied. —-

Correct a behavior where the SAML URL entered during onboarding has unanticipated effects

HAR-4713 A defect has been corrected where the SAML URL entered during onboarding has unanticipated effects. —-

Correct a behavior where the Teams integration can be created before deletion is fully completed

HAR-4170 A defect has been corrected where the Teams integration can be created before deletion is fully completed. —-

Correct a behavior where update to the agent routing profile is not reflected to supervisors

HAR-8348 CS0021367 A defect has been corrected where updates to the agent routing profile is not reflected to supervisors. —-

Correct a behavior where user sync fails on a non-SAML based instance

HAR-8451 A defect has been corrected where user sync fails on a non-SAML based instance.