v1.8.0
ConnectPath Release Notes, March 2024 Major Features Supporting Features Add a feature in which agent status detail reporting is available in Historic...
Release Notes
v1.7.1
ConnectPath Release Notes, February 2024 Major Features Add a feature in which users may create their own reports in ConnectPath HAR-3212 HAR-4492 HAR-4...
v1.7.0
ConnectPath Release Notes, January 2024 Advanced Notice: With this release (v1.7.0) there are a few things to note: We will hide the old Activity Search, v...
v1.6.0
ConnectPath Release Notes, December 2023 Advanced Notice: With this release (v1.6.0) there are a few things to note: We will hide the old Activity Search, ...
v1.5.0
ConnectPath Release Notes, October 2023 Advanced Notice: With the December 2023 Release (v.1.6.0) there will be a few significant changes: 1) We will hide ...
v1.4.3
ConnectPath Release Notes, October 2023 Advanced Notice: With the December 2023 Release (v.1.6.0) there will be a few significant changes: We will hide the...
v1.4.0
ConnectPath Release Notes, August 2023 BREAKING CHANGE: Add a feature in which the selection of “All” queues in Adhoc/Holiday Closures will be treated as th...
v1.3.0
ConnectPath Release Notes, June 2023 Add a feature in which a new Activity Search page is present, that allows in-line filtering and sorting, up to 5,000 re...
v1.2.0
ConnectPath Release Notes, May 2023 Add a feature in which a Chat conversation may be transferred using Quick Connects HAR-2046 A feature has been added in...
v1.1.0
ConnectPath Release Notes, April 2023 Add a feature in queue management in which the skill level can be updated HAR-2040 A feature has been added in which ...
v0.9.97
ConnectPath Release Notes, February 2023 HAR-1358 Add a feature in which a previously off-boarded instance can be onboarded again A feature has been added ...
v0.9.96
ConnectPath Release Notes, December 2022 HAR-1379 Add a feature in which a privileged user may update the call disposition, upon review of all call disposit...
v0.9.95
ConnectPath Release Notes, November 2022 HAR-1375 Add feature in which a privileged user can add pre-canned responses to non voice contacts that a user may ...
v0.9.94
ConnectPath Release Notes, September 2022 HAR-640 Add a feature in which a multi level disposition can be defined, selected by an agent and reported on in l...
v0.9.93
ConnectPath Release Notes, August 2022 HAR-693 (Internal): This is an internal use case specific to ConnectPath. HAR-744 (Internal): This is an interna...
v0.9.92
ConnectPath Release Notes, July 2022 HAR-255 Add support for Task creation via Webhook: In addition to SMS, E-Mail and Fax based Task creation, Webhooks ca...
v0.9.8
ConnectPath Release Notes, July 2021 Supported Browsers: Google Chrome Version 75.0.3770.100 or later. Welcome to the July 2021 release of ConnectPath Flex...
v0.9.7
ConnectPath Release Notes, September 2020 Supported Browsers: Google Chrome Version 75.0.3770.100 or later. Welcome to the September 2020 release of Connec...
v0.9.6
ConnectPath Release Notes, May 2020 Supported Browsers: Google Chrome Version 75.0.3770.100 or later. Welcome to the July 2020 release of ConnectPath. The...
v0.9.2
ConnectPath Release Notes, May 2020 Supported Browsers: Google Chrome Version 75.0.3770.100 or later. Welcome to the May 2020 release of ConnectPath. Ther...
v0.9.0
ConnectPath Release Notes, January 2020 Supported Browsers: Google Chrome Version 75.0.3770.100 or later. Welcome to the January 2020 release of ConnectPath...
v0.8.5
ConnectPath Release Notes, December 2019 Supported Browsers: Google Chrome Version 75.0.3770.100 or later. Welcome to the December 2019 release of ConnectPa...
v0.8.0
ConnectPath Release Notes, September 2019 Supported Browsers: Google Chrome Version 75.0.3770.100 or later. Welcome to the September 2019 release of Connect...