Dextr generally follows AWS’ guidance around System Requirements (https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html) except as noted in the sections that follow.
Dextr generally runs on a modern workstation, with a 2 Core CPU and 4 GB of RAM Available for it’s use. No specific storage or storage performance is required, though workstation with low storage or low storage performance may impact the Browser’s responsiveness to Dextr.
Typically 100 Kb/s of bandwidth will be utilized while an agent is actively on a call through Dextr.
Amazon Connect requires the following network traffic to be permitted to/from your users’ workstations, through the Internet: https://docs.aws.amazon.com/connect/latest/adminguide/ccp-networking.html
Twilio, which is utilized by Dextr for TURN/STUN services requires the following network traffic to be permitted to/from your users’ workstations, through the Internet: https://www.twilio.com/docs/stun-turn/regions
In addition to the above, Dextr requires the following hosts, protocols and ports to be permitted from your users’ workstations, through the Internet:
- *.appsync-api.us-east-1.amazonaws.com HTTP/HTTPS
- *.api.dextr.cloud HTTP/HTTPS
- *.dextr.cloud HTTP/HTTPS
- socket.dexterflex.com HTTP/HTTPS
- socket.dextrflex.com HTTP/HTTPS
- coturn.dexterflex.com HTTP/HTTPS
- socket.dexterflex.com TCP/UDP 3478, 49152-65535
- socket.dextrflex.com TCP/UDP 3478, 49152-65535
- coturn.dexterflex.com TCP/UDP 3478, 49152-65535
- Dextr officially supports Chrome, as described in AWS’ guidance around System Requirements, however, Microsoft Edge and Mozilla Firefox have been observed to work for customers in the field.
- Most headsets are suitable, avoid using a compute devices built-in microphone/speakers or earbud style headsets. We offer specific support for certain Jabra Headset models.