System Requirements
System Requirements
General
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Dextr generally follows AWS’ guidance around System Requirements (https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html) except as noted in the sections that follow.
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Dextr generally runs on a modern workstation, with a 2 Core CPU and 4 GB of RAM Available for it’s use. No specific storage or storage performance is required, though workstation with low storage or low storage performance may impact the Browser’s responsiveness to Dextr.
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Typically 100 Kb/s of bandwidth will be utilized while an agent is actively on a call through Dextr.
Networking
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Amazon Connect requires the following network traffic to be permitted to/from your users’ workstations, through the Internet: https://docs.aws.amazon.com/connect/latest/adminguide/ccp-networking.html
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Twilio, which is utilized by Dextr for TURN/STUN services requires the following network traffic to be permitted to/from your users’ workstations, through the Internet: https://www.twilio.com/docs/stun-turn/regions
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In addition to the above, Dextr requires the following hosts, protocols and ports to be permitted from your users’ workstations, through the Internet:
- *.graphql.flex.dextrflex.com HTTP/HTTPS
- *.api.dextr.cloud HTTP/HTTPS
- *.ws.dextrflex.com HTTP/HTTPS
- *.dextr.cloud HTTP/HTTPS
- go.dextr.cloud HTTP/HTTPS
Browser
- Dextr officially supports Chrome, as described in AWS’ guidance around System Requirements, however, Microsoft Edge and Mozilla Firefox have been observed to work for customers in the field.
Headset
- Most headsets are suitable, avoid using a compute devices built-in microphone/speakers or earbud style headsets. We offer specific support for certain Jabra Headset models.