System Requirements

General

  • Dextr generally follows AWS’ guidance around System Requirements (https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html) except as noted in the sections that follow.

  • Dextr generally runs on a modern workstation, with a 2 Core CPU and 4 GB of RAM Available for it’s use. No specific storage or storage performance is required, though workstation with low storage or low storage performance may impact the Browser’s responsiveness to Dextr.

  • Typically 100 Kb/s of bandwidth will be utilized while an agent is actively on a call through Dextr.

Networking

  • Amazon Connect requires the following network traffic to be permitted to/from your users’ workstations, through the Internet: https://docs.aws.amazon.com/connect/latest/adminguide/ccp-networking.html

  • Twilio, which is utilized by Dextr for TURN/STUN services requires the following network traffic to be permitted to/from your users’ workstations, through the Internet: https://www.twilio.com/docs/stun-turn/regions

  • In addition to the above, Dextr requires the following hosts, protocols and ports to be permitted from your users’ workstations, through the Internet:

  • *.appsync-api.us-east-1.amazonaws.com HTTP/HTTPS
  • *.api.dextr.cloud HTTP/HTTPS
  • *.dextr.cloud HTTP/HTTPS
  • socket.dexterflex.com HTTP/HTTPS
  • socket.dextrflex.com HTTP/HTTPS
  • coturn.dexterflex.com HTTP/HTTPS
  • socket.dexterflex.com TCP/UDP 3478, 49152-65535
  • socket.dextrflex.com TCP/UDP 3478, 49152-65535
  • coturn.dexterflex.com TCP/UDP 3478, 49152-65535

Browser

  • Dextr officially supports Chrome, as described in AWS’ guidance around System Requirements, however, Microsoft Edge and Mozilla Firefox have been observed to work for customers in the field.

Headset

  • Most headsets are suitable, avoid using a compute devices built-in microphone/speakers or earbud style headsets. We offer specific support for certain Jabra Headset models.