ConnectPath Release Notes, March 2024

Major Features

Supporting Features

Add a feature in which agent status detail reporting is available in Historical Reports V2

HAR-2694 HAR-2822 HAR-3340

A feature has been added in which agent status detail reporting is available in Historical Reports V2.

Add a feature in which deployment instructions for Historical Reporting V2 are visible from within ConnectPath

HAR-5945

A feature has been added in which deployment instructions for Historical Reporting V2 are visible from within ConnectPath.

Add a feature in which generalized improvements are made to the Historical Reporting V2 feature

HAR-5947 HAR-6032

A feature has been added in which generalized improvements are made to the Historical Reporting V2 feature.

Add a feature in which Google Workspace OAUTH may be used as an alternative to Basic Authentication when Google Workspace SMTP hosts are used for sending E-Mail

HAR-1189 HAR-4776 HAR-4786 HAR-4787 HAR-4806 HAR-5336

A feature has been added in which Google Workspace OAUTH may be used as an alternative to Basic Authentication when Google Workspace SMTP hosts are used for sending E-Mail.

Add a feature in which In-Line Translation may be used by instances in South Africa

HAR-6340

A feature has been added in which In-Line Translation may be used by instances in South Africa by re-routing the Translation requests to a region that has support for the Translation APIs.

Add a feature in which the non-default audio device may be used in ConnectPath for sending/receiving audio whole on a call

HAR-3312 HAR-4841 HAR-6564

A feature has been added in which the non-default audio device may be used in ConnectPath for sending/receiving audio whole on a call.

Add a feature where a failed deployment of Chime Video Calling can be restarted

HAR-5057

A feature has been added in which a failed deployment of Chime Video Calling can be restarted.

Add a feature where E-Mail Addresses can be synchronized between Connect and ConnectPath in the case of a SAML based directory

HAR-3840

A feature has been added in which E-Mail Addresses can be synchronized between Connect and ConnectPath in the case of a SAML based directory.

Add a feature where Historical Reporting V2 exposes Hierarchies

HAR-5941

A feature has been added in which Historical Reporting V2 exposes Hierarchies.

Add a feature where the CCP Initialization parameters may be overridden on an instance by instance basis

HAR-4925

A feature has been added in which the CCP Initialization parameters may be overridden on an instance by instance basis.

Defects

Defects

Correct a behavior in which a delay is introduced in blind/cold transfers. This delay will be reduced for instances that do not have early media enabled

HAR-4257 A defect has been corrected where a delay was introduced in blind/cold transfers due to a limitation of Amazon Connect. This delay will be reduced for instances that do not have early media enabled.

Correct a behavior in which SMTP host cannot be overridden when creating or updating an E-Mail webhook

HAR-5715 A defect has been corrected where the SMTP host cannot be overridden when creating or updating an E-Mail webhook.

Correct a behavior in which subject search on E-Mail activities may timeout

HAR-4754 A defect has been corrected where subject search on E-Mail activities may timeout.

Correct a behavior in which subsequent attempts to cold transfer, after previously conferring two parties may fail for the current active call

HAR-4715 A defect has been corrected where subsequent attempts to cold transfer, after previously conferring two parties may fail for the current active call.

Correct a behavior in which Teams user synchronization may either have ineligible users or miss eligible users that were previously eligible

HAR-4529 A defect has been corrected where Teams user synchronization may either have ineligible users or miss eligible users that were previously eligible.

Correct a behavior in which the agent summary and handled calls widgets do not match

HAR-4372 A defect has been corrected where the agent summary and handled calls widgets do not match.

Correct a behavior in which users may have unexplained no answers

HAR-4854 A defect has been corrected where users may have unexplained no answers. While a root cause has not been determined, the AWS SDKs are being update in this release which has had a positive impact in controlled testing with specific customer users.

Correct a behavior where an active chat contact is incorrectly represented in the active task contact counter

HAR-4890 A defect has been corrected where an active chat contact is incorrectly represented in the active task contact counter.

Correct a behavior where certain E-Mails may result in the ConnectPath screen being unusable

HAR-6419 HAR-6535 A defect has been corrected where certain E-Mails may result in the ConnectPath screen being unusable.

Correct a behavior where Chime Video Calling fails to deploy

HAR-4502 A defect has been corrected where Chime Video Calling fails to deploy.

Correct a behavior where prior agent status is not retained when a contact is cleared

HAR-4280 A defect has been corrected where the prior agent status is not retained when a contact is cleared.

Correct a behavior where the Amazon Connect Tools page cannot be loaded

HAR-6515 A defect has been corrected where the Amazon Connect Tools page cannot be loaded due to a change in the URL.

Correct a behavior where the count of active tasks is doubled

HAR-4700 A defect has been corrected where the count of active tasks is doubled.

Correct a behavior where the presence of a callback may result in post call surveys double-counting

HAR-4488 A defect has been corrected where the presence of a callback may result in post call surveys double-counting.