ConnectPath Release Notes, September 1st 2026

New and Improved

Improved Guided Flow processing

CS0040859 Improved Guided Flow processing to ensure more consistent loading and visibility.

Back-end housekeeping updates

Numerous back-end housekeeping updates (for example: code refinement, removing code no longer in use).

Fixes

V2 Historical QuickSight deployment card failure

Resolved a failure affecting the V2 Historical QuickSight deployment card.

ConnectPath API endpoint errors

Corrected the ConnectPath API endpoint so it no longer produces errors.

Directory total record count after contact deletion

Fixed the Directory total record count not decrementing correctly after a contact is deleted.

Agent statistics not updating when a call ends during an Active Task

CS0044185 Fixed an issue where agent statistics were not updating correctly for calls that ended while an Active Task was in progress.

CC field disappearing after a customer’s second Reply All

Fixed the CC field disappearing from an email thread after a customer’s second “Reply All.”