v2.5.0

ConnectPath Release Notes, September 15th 2026

Legacy Historical Reporting and Legacy Agent Activity are being deprecated and will no longer be available as of the first release in Jan 2027.

CS0043560 The sort order you set for transcripts now stays applied instead of resetting.

CS0045639 Improved dashboard multi-select queues functionality when selecting more than 2 queues.

CS0041405 Dynamics frames launched from ConnectPath now load reliably every time.

CS0044414 Fixed an issue where the Gryphon AI “Always Pass” path didn’t return the agent to an Available status.

CS0044548 Resolved a scenario where ConnectPath reported success when user creation failed because the AWS quota for maximum users had been exceeded.

Resolved follow-up issues with Chime video calls, including inverted screen-share controls and the microphone toggle.

Fixed the Reset Filters button on the Home Screen so it correctly refreshes the dashboard after using multi-select filters.

Using Reply-All to an email no longer adds the receiving email address to the recipients of the reply.

Resolved issues with the API interface for managing users and directory entries via the ConnectPath Management API.

CS0045291 Improved the recovery process for brief heartbeat-loss events that previously caused the screen to freeze for an extended period of time.

CS0046127 Notes now automatically load again when starting a new contact.