Within the Historical Reports TAB you can build, schedule, share and export historical reports without any restrictions on time period. YTD, QTD, MTD and numerous other relative time filters. Export in PDF, share with private URL’s and Dextr Flex’s instant messaging.
At the top right corner of the dashboard you can click the
Create Report button to build an historical report.
Fill out the
Report Period input fields, and click on the
Run report now button. You can also filter reports by
You can also Schedule the release of reports (by day, week, month) and set up the delivery of these by sending a notification to an Email.
At the top side of the page you can see different details (
Filters) and an
Action button that allows you to either build a schedule, or export the report as a PDF file. The report is also composed of 4 different tabs: Summary, DNIS Detail, Queue Detail and Agent Detail.
The summary tab shows general metrics and charts you can look at to ease the process of keeping track of your Call Center. You can see the agent who has the most influence per period, or the queue that is most active by looking at the
Agent Distribution and
Queue Distribution graphs respectively.
You can also look at the amount of contacts attended with Contacts by Interval (Months, Weeks or Days).
DNIS, Queue Detail, Agent Detail
These are customizable tables. You can customize them by clicking the
Configure Table button to hide or change the order of the metadata. Depending of the tab, the metadata will be filtered by either DNIS, Queue or Agents activity.
The metrics found inside of these tables are:
Avg. Talk Time,
Longest Hold and
By clicking the Actions button, you’re able to:
- Export the report a PDF. Please take note that all modifications done to the table will be reflected in the PDF file.