ConnectPath Release Notes, September 2019

Supported Browsers:

Google Chrome Version 75.0.3770.100 or later. Welcome to the September 2019 release of ConnectPath.

There are a number of updates in this version that we hope you like, and some of the key highlights include:

Whisper Coach agents on active calls

Simply right click a team member who is on a call and you will see two new options: Silent Monitor and Whisper Coach.

Silent Monitor

Agent’s current status is more prominent

We found sometimes agents did not know they were offline. There is a much clearer colored area in the header showing current status.

Prominent Status

Show phone type in header

Easily see if configured for soft phone or desk phone.

Phone Type Header Icon

Free form disposition input

If enabled by admin, you’re now able to write a disposition after a call.

Call disposition

Team status drawer shows all users in a Connect instance

Now that there are favoriting and filtering methods, we can organize this list as necessary. You can do so by clicking the following button shown in the picture:

All Users

There is also:

  • Reduced network utilization.
  • Routing Profile changes reflect much sooner (much improved reactivity between Connect changes and ConnectPath changes).
  • Filter Activity by Callbacks (also improved styling).
  • UI rebuild for SMS and Email contact handling.
  • Sort LiveLook durations independent of queue name.
  • LiveLook calls are removed onAnswer instead of onPresented.
  • Report on all calls.