ConnectPath Release Notes, July 2021
Google Chrome Version 75.0.3770.100 or later. Welcome to the July 2021 release of ConnectPath Flex. There are several updates in this version that we hope you will like. Some of the key highlights include:
New Real-time and historical dashboards
Introducing a new look and feel. While improving the agent’s experience and supervisors’ insights, we have made it easier to stay on top of your dynamic customer journey.
Amazon Connect Tasks based Omni-Channel
ConnectPath’s Omni-Channel offering is now tightly coupled with the Amazon Connect router. This allows for consistent reporting and dynamic contact flow integration. Available channels include Email, SMS, Fax and BYOC (Webhooks).
OS Native Notifications
While browsing other tabs or working in other applications, ConnectPath will notify you when something requires your attention.
New Historical reporting around Dispositions and time of day.
Allow agent’s to start and stop recording during an active call. Like all features within ConnectPath, this is permission based and at the discretion of your admins.
Change caller ID per call
Agent’s now have the ability to change their outbound caller ID on a call by call basis.
Click-to-call Chrome Extension
While browsing other websites, you can now easily click phone numbers to make outbound calls from ConnectPath or Amazon Connect CCP, by installing Connect Companion from the Chrome extension store.
Overall memory and CPU usage have been dramatically reduced to improve the responsiveness of the app.
Numerous quality of life improvements. We’ve implemented feedback to make life easier for your agents and supervisors as they navigate their day-to-day tasks.