Dextr Release Notes, September 2020
Google Chrome Version 75.0.3770.100 or later. Welcome to the September 2020 release of Dextr.
There are a number of updates in this version that we hope you like, and some of the key highlights include:
Using Dextr Flex’s new Webhook Channel, route any business event to the next available agent using a RESTful API. Include any meta data that is helpful in handling the contact. Use Historical and real-time reporting to stay on top of the metrics.
What is your Amazon Connect call center trying to tell you? Build, Schedule, Share and Export historical reports without any restrictions on time period. YTD, QTD, MTD and numerous other relative time filters. Export in PDF, share with private URL’s and Dextr Flex’s instant messaging.
Remote Status Change
Long overdue, however supervisors can now change the status of other logged in users.
Call Quality (MOS Scores)
Find out if customers are hearing crystal clear voices or garbled one-way audio with Dextr Flex’s call quality reporting. Take a look at per-agent/queue MOS scores in real-time or via historical reporting.
Query with pinpoint activity retrieval based on any meta data
Want to find records with specific words in your omni-channel transcripts? How about calls with a MOS score less than 3? Do this and more with a powerful and easy to use query language.
Customize columns for all tables
For all datasets/tables in Dextr Flex, choose the columns you care about. Set their width and order. Do this once and dextr will remember your preferences.
Did you know the advantages of Dark Mode include things such as improved visual ergonomics by reducing eye strain and providing comfort of use at night or in dark environments?
Enhanced supervisor powers
Reject voice calls
Users can now reject a voice call. Any rejected calls will be counted as MISSED in Historical and real-time reporting.
Make announcements reportable
Find announcements and their metadata in real-time and/or historically
Dramatic perfomance improvements
We reduced the initial load of dextr to <3MB and 1 second on most internet plans. We also improved the refresh speed of dextr by 97% (<3 seconds).
- ✓ #527 Right-scope IAM permissions to exact services Dextr needs..
- ✓ #518 Fix silent monitor early disconnect.
- ✓ #530 Implement incremental retry logic for failed API calls.
- ✓ #512 Onboarding – refresh breaks product code.
- ✓ #512 Opening settings page breaks marquee scroller.
Want to see new features as soon as possible? You can enroll in the beta program by emailing your Instance Alias to email@example.com. Try out the latest updates as soon as they are available.