ConnectPath Release Notes, January 2020

Supported Browsers:

Google Chrome Version 75.0.3770.100 or later. Welcome to the January 2020 release of ConnectPath.

There are a number of updates in this version that we hope you like, and some of the key highlights include:

Ad-hoc Quick-Connects

Directory entries created in ConnectPath are now Amazon Connect quick connects. This allows agents to use them for transfer and conference destinations while on a call.

Directory Contacts

Global Directory

Create directory entries that all agents can use for click-to-call, transferring and conferencing.

Global Contacts

Team Status Durations

The team status drawer now shows status durations alongside each team member’s current status. You can check more information about this in the Team Status Drawer section.

Agent Status Duration

New Activity filters

Filter current activity results set by Channel (Voice, Chat, Email, SMS and Callbacks), by Queued and Connected Durations. You can check more information about this in Activity.

Activity Channel

Bug fixes

  • ✓ #407 Intermittently, the team status drawer wouldn’t show an agent’s connected phone number.
  • ✓ #411 Intermittently, an agent’s connected duration would not match with default CCP.
  • ✓ #439 Notes added during a call wouldn’t be shown in activity details page.