Dextr Release Notes, May 2020

Supported Browsers:

Google Chrome Version 75.0.3770.100 or later. Welcome to the May 2020 release of Dextr.

There are a number of updates in this version that we hope you like, and some of the key highlights include:

Agent Perfomance widget

The Agent Availability widget has been expanded to include each agent’s contact metrics for the day. You can see more details in Dextr Home dashboard

Agent Perfomance

Dextr Launches in London and Singapore

The Dextr dashboard is now generally available to Amazon Connect instances in London and Singapore.

Bug fixes

  • ✓ #420 Forced release shows along with custom label when an agent misses a call.
  • ✓ #422 Records of missed calls are being overwritten to INBOUND with zero duration.
  • ✓ #474 Activity durations have long delay in populating.
  • ✓ #466 Chat channel transcripts do not populate in Activity Details.


Want to see new features as soon as possible? You can enroll in the beta program by emailing your Instance Alias to beta@dextr.cloud. Try out the latest updates as soon as they are available.