ConnectPath Release Notes, May 2020Permalink

Supported Browsers:Permalink

Google Chrome Version 75.0.3770.100 or later. Welcome to the May 2020 release of ConnectPath.

There are a number of updates in this version that we hope you like, and some of the key highlights include:

Agent Perfomance widgetPermalink

The Agent Availability widget has been expanded to include each agent’s contact metrics for the day. You can see more details in ConnectPath Home dashboard

Agent Perfomance

ConnectPath Launches in London and SingaporePermalink

The ConnectPath dashboard is now generally available to Amazon Connect instances in London and Singapore.

Bug fixesPermalink

  • ✓ #420 Forced release shows along with custom label when an agent misses a call.
  • ✓ #422 Records of missed calls are being overwritten to INBOUND with zero duration.
  • ✓ #474 Activity durations have long delay in populating.
  • ✓ #466 Chat channel transcripts do not populate in Activity Details.