ConnectPath Release Notes, May 2020

Supported Browsers:

Google Chrome Version 75.0.3770.100 or later. Welcome to the July 2020 release of ConnectPath.

There are a number of updates in this version that we hope you like, and some of the key highlights include:

ConnectPath launches in the AWS Marketplace

The ConnectPath dashboard is now generally available in all regions via the AWS Marketplace. We offer Subscription (Pay-as-you-go) and Contract (Fixed price) products.

AWS Marketplace

Connect Lens Integration

View transcripts, smart recording playback, and sentiment analysis from within your ConnectPath Dashboard.

Contact Lens

Enhanced Announcements

Announcements can now be delivered by Screen pop, Persistent Marquee, or display during active calls.

Enhanced announcements

New Admin Portal enters Beta

High level observability for one or more ConnectPath + Amazon Connect instances from a single interface. Usage, Cost Forecasting, Historical Agent and Queue Performance, Real-Time Agent and Queue Performance and more.

Admin Portal

Super Admin

Allow users to see metrics for all queues regardless of their routing profile

Email Channel reaches GA

Email Channel successfully completed beta testing and is now generally available in all regions.

Operation: Data Sovereignty

ConnectPath now supports the ability for all data (collected and generated) to live within your AWS account. All new customers automatically follow this new design. We have defined a migration path for existing customers who are interested in this feature.

Bug fixes

  • ✓ #481 Unread messages in Agent to Agent chat.
  • ✓ #476 Correctly warn of queue misconfiguration on outbound call.
  • ✓ #461 Email disappearing after logout.